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switching phone number

  • December 27, 2024
  • 1 reply
  • 995 views
Elliott Jones
Community Member

Good morning,

I bought my partner a new phone contract on iD for Christmas and did it through me to keep it a secret. She is already on iD and I was determined to keep her on the same network because of the Amy coverage in our area. However, I have thus made a mistake as I am now aware that I can’t us a PAC code from the existing £10 sim only contract, to transfer that number to her new phone and sim contract. 
 

Is there anything you can do to help me as having a totally new number is far from ideal for my partner and her line of work. 
 

Thank you in advance for your cooperation and I hope you’ve had a lovely Christmas.

Kind regards

Best answer by Tyler

Hey there ​@Elliott Jones, thank you for reaching out. Merry Christmas to you too!

 

The only option would be to complete a triangle port, which I’ll explain in detail below:

 

 

Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account. We'd require a PAC code from another network to move a number to an account. In this case, you may be able to try the following triangle port method;

 

1) Get a PAC code for the number you wish to keep.

2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account.

 

https://switching.idmobile.co.uk

 

Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

 

Thanks,

Tyler

 

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • Answer
    • December 28, 2024

    Hey there ​@Elliott Jones, thank you for reaching out. Merry Christmas to you too!

     

    The only option would be to complete a triangle port, which I’ll explain in detail below:

     

     

    Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account. We'd require a PAC code from another network to move a number to an account. In this case, you may be able to try the following triangle port method;

     

    1) Get a PAC code for the number you wish to keep.

    2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

    3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

    4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

    5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

    6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account.

     

    https://switching.idmobile.co.uk

     

    Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

     

    Thanks,

    Tyler

     

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