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swithching issues

  • May 30, 2024
  • 1 reply
  • 46 views
W
Community Member

Hello,

I’m trying to switch over to my old number from EE and when I complete the PAC form it loads and then says ‘something went wrong’ the information is all correct.

 

please help 

Best answer by Tom

Hi @Wanchai97 

 

Sorry to hear this, does your transaction number begin with a 4?

 

Please let us know if you still need assistance with this so we can get in touch.

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • Answer
    • June 5, 2024

    Hi @Wanchai97 

     

    Sorry to hear this, does your transaction number begin with a 4?

     

    Please let us know if you still need assistance with this so we can get in touch.

     

    Tom

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