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tech team


Is there actually a tech team in idmobile or is it just a way to put you off asking for help. Last week I was told they would contact me with 48 hours and nothing. This week told would contact me within 48 hours and nothing, raised an official complaint and nothing. No CEO email as he's too scared to deal with customer, looking for ideas of where to go next. 

 

Issue is Motorola Razr 40 that works fine except will not take incoming calls and no notification of missed. Caller gets an odd 2 rings tone then it drops for them. 

Best answer by Kash

Hi @Frustrated9,

Welcome to the Community!

Have you received any contact regarding your complaint or tech issue?

If you require us to check it out, please let us know and we can PM you.

 

Kash

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • May 24, 2024

Perhaps the best option would be switching to another service provider, @Frustrated9

IMO iD Mobile are a no-frills operator. While everything’s working it’s great value for money, but if something goes wrong, often incredibly frustrating. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • May 28, 2024

Hi @Frustrated9,

Welcome to the Community!

Have you received any contact regarding your complaint or tech issue?

If you require us to check it out, please let us know and we can PM you.

 

Kash