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Rowleygreen
New Contributor
June 29, 2026
Question

text charges

  • June 29, 2026
  • 1 reply
  • 15 views

I have been charged for a text . As I understand your rules text on my pay monthly plan are free .  texts to short code numbers are the only exception 

this text i was charged 12p for was not to a short code number

    1 reply

    Z
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 30, 2026

    Hi ​@Rowleygreen 

     

    Thank you for getting in touch.

    I'm sorry for the confusion regarding the 12p charge for your text message.

    To look into this for you, we'll need to review the details of the charge on your account. Please send us a private message via Live Chat at https://www.idmobile.co.uk/live-chator our social media channels (Facebook or Instagram), and we'll be happy to investigate why this text was charged and explain the reason.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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