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Text commands

  • 9 August 2018
  • 1 reply
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Userlevel 1
When I was on EE a year ago they had text commands where if you texted a code like 'Al' to 150 it would tell you your balance and I really like that feature especially if you have no data and need to check your minutes or texts or even your data or the app isn't working. I know about calling customer support and then if you press 1 twice then it will tell your your balance but it isn't very good if you need to be quiet or just want a quick response. If there is any form of this it would be amazing and very useful.

-Xan
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Best answer by Mohammed 10 August 2018, 15:07

Hey @xanpb_2004,
I'm not sure that we support any of these besides for Voicemail settings.

In regards to the iD app, it's free-rated.

This just means you can access the app even if you don't have any data remaining.
So you should still be able to monitor your allowance, purchase add-ons etc should you ever need to.

The same applies to our Customer Services number.

Hope this helps.

Mohammed
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Userlevel 6
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Hey @xanpb_2004,
I'm not sure that we support any of these besides for Voicemail settings.

In regards to the iD app, it's free-rated.

This just means you can access the app even if you don't have any data remaining.
So you should still be able to monitor your allowance, purchase add-ons etc should you ever need to.

The same applies to our Customer Services number.

Hope this helps.

Mohammed

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