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Question

Text mesaage from LCS


Has anyone else received a text message from LCS asking to phone 03434113236 regarding ID mobile account.

I know it must be a scam as my bill gets paid by dd and I have just been on my ID account to make sure.

Just be careful folks

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5 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3084 replies
  • June 12, 2023

LCS are legitimate debt collectors. A quick search on this community board returns several results indicating that iD Mobile does indeed use this debt recovery company, so it’s not a scam.


  • Author
  • Community Member
  • 0 replies
  • June 12, 2023

That's fair enough but don't know why they will be contacting me when my account is up to date


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • June 13, 2023

Hi @Veronica Kenny 

 

I’d recommend double checking any accounts you have with us, a debt would be sent to a debt collection agency (such as LCS) if an owed amount has been outstanding for a while.

 

Tom


  • Author
  • Community Member
  • 0 replies
  • June 13, 2023

Well as there is only my account then I am totally confused and surely a letter should have been sent out long before it went to a debt collector stating that there was a debt and what the debt involved 

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • June 14, 2023

Hi @Veronica Kenny 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom