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text messages

  • January 18, 2025
  • 6 replies
  • 134 views
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New
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My new iPhone will not receive authorisation code texts from banks sent for security purposes although I can receive other texts and phone call on my number

Best answer by Decembersangel72

Hi ​@nathan69 

Have you tried disconnecting your Wifi Calling? Sometimes this interferes with certain texts being received.

I have also seen these answers to the same problem from other iPhone owners…..

‘Generally, those verification codes or OTP messages are sent using Short Code Text Messaging. These short code text messages are received from a 5 or 6 digit phone number. This capability/feature is provided and managed by your carrier. I recommend that you contact your carrier and tell them about not receiving verification codes which may be sent over short code messaging service. Their support team should be able to address this for you and find a resolution.’

‘I had this problem. I spoke with my carrier (EE) and they had to change the settings to allow short SMS and third party messages. The settings where restricted (for some reason)’

You can speak to an adviser on Live chat (Type ‘talk to a person’ in the dialogue box to bypass the questions) to ask them to check if these types of texts are restricted or not…….

https://www.idmobile.co.uk/live-chat

Please be aware that the connection to an adviser (and any replies) may take some time as they are handling other customer queries at the same time. They will only start a chat with you when they are free to do so and this can take >30 mins so you need to be patient. 

Good Luck x

View original

    Decembersangel72
    Silver Contributor

    Hi ​@nathan69 

    Have you tried disconnecting your Wifi Calling? Sometimes this interferes with certain texts being received.

    I have also seen these answers to the same problem from other iPhone owners…..

    ‘Generally, those verification codes or OTP messages are sent using Short Code Text Messaging. These short code text messages are received from a 5 or 6 digit phone number. This capability/feature is provided and managed by your carrier. I recommend that you contact your carrier and tell them about not receiving verification codes which may be sent over short code messaging service. Their support team should be able to address this for you and find a resolution.’

    ‘I had this problem. I spoke with my carrier (EE) and they had to change the settings to allow short SMS and third party messages. The settings where restricted (for some reason)’

    You can speak to an adviser on Live chat (Type ‘talk to a person’ in the dialogue box to bypass the questions) to ask them to check if these types of texts are restricted or not…….

    https://www.idmobile.co.uk/live-chat

    Please be aware that the connection to an adviser (and any replies) may take some time as they are handling other customer queries at the same time. They will only start a chat with you when they are free to do so and this can take >30 mins so you need to be patient. 

    Good Luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • January 20, 2025

    Hey there ​@nathan69, we hope the kind advice from ​@Decembersangel72 has been able to help, or you’ve been able to get in touch with our live-chat.

     

    Any further issues, or if the same issue persists, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New
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    • nathan69
    • New
 Contributor
    • January 22, 2025

    Thanks Tyler I went via the live chat and the problem with receiving  normal texts has resolved itself.  iMessage still does not work and I have carried out all of the five suggested solutions.a number of times, to no avail.

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • January 23, 2025

    Hi ​@nathan69,

    Are you getting any errors with iMessage?

    Does it state activating etc?

    It may be worth contacting Apple if there is an activation issue.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New
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    • nathan69
    • New
 Contributor
    • January 23, 2025

    I have just tried toggling iMessage and it is now working.  So all good.  Thanks for coming back to me and thanks for the call.

    N
    iD Mobile Employee
    Forum|alt.badge.img+20
    • Natalie W
    • iD Mobile Employee
    • January 23, 2025

    That’s great to hear ​@nathan69 

     

    Please get in touch if you require assistance in the future. 

     

    Nat

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