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text messages not delivered

Katie Bambrough
Community Member

Hello 

please help!!! 
since switching to id mobile it’s saying my texts aren’t been delivered when they are. I’ve tried multiple Utube fixes but nothing works. 
I am loosing my patience FAST. 🤬🤬🤬
please help before I loose the plot!!! 
thanks in advance xxxx

Best answer by andewhite

Have you tried a NETWORK RESET on the handset with your iD SIM, @Katie Bambrough?

Check the phone number in Settings app is correct beforehand though.

The handset user guide should explain the reset procedures.

  

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12353 replies
    • Answer
    • June 17, 2024

    Have you tried a NETWORK RESET on the handset with your iD SIM, @Katie Bambrough?

    Check the phone number in Settings app is correct beforehand though.

    The handset user guide should explain the reset procedures.

      

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • July 3, 2024

    Hey there @Katie Bambrough, welcome to Community!

     

    As @andewhite has kindly suggested, have you tried resetting network settings?

     

    Also, have you checked that your phone number is correct in your settings?

     

    If still having issues, please contact us via live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

     

     

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