I texted a short number for a competition line and I've been charged but not received a confirmation text that I would usually receive, I also only have a cap of £10 which is wouldn't come to anyways. If it hasn't gone through why have I been charged?
+24Hey there
If the text has gone through, then you’d be charged. If it hasn’t sent, then of course, you shouldn’t be charged.
Please contact our live-chat to look into the charge, and provide proof of it not sending if you’ve been charged so we can refund you:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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