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texts over and over again

Steven James
New
 Contributor

I reinstated my direct debit last month and recieved numerous texts through out the month saying I had done so which is annoying. 

 

I then get a text to say my direct debit had been cancelled and I must pay immediately!

 

Annoying again. 

 

Paid it manually restarted the direct debit. Fast forward the next month I'm getting the same text repeated to me. So I'm now waiting for the direct debit to fail and do the same again as I can only assume history repeating itself. Any suggestions anyone will be greatly apprec

iated.

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • January 10, 2025

    Hi ​@Steven James 

     

    Thank you for reaching out to us here on the community. 

     

    We are sorry to hear you are receiving these messages. These would usually only be sent when there has been a change requested. 

    Have you spoken with your bank to check that there are no issues with the direct debit on their side? 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Messymane
    • Active Contributor
    • 5 replies
    • June 19, 2025

    I too have been getting these spam texts repeatedly and before you ask my DD was taken a few days ago so there is no issue with the bank. I reinstated my DD after it was cancelled by iD and now I'm considering blocking the texts and reporting as spam but then I won't receive actually useful texts so if this issue is clearly bothering a lot of people it's serious and if I continue to receive them then blocking spam is the only answer?

    Messymane
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • June 20, 2025

    Hello ​@Messymane 

     

    Thanks for getting in touch. 

    We are sorry to hear you are also receiving multiple texts. 

    How long have you been experiencing this please?  Can you please confirm if these started after making any changes?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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