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Texts sent but not received

  • February 21, 2025
  • 2 replies
  • 32 views
R
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 Contributor
  • RobT
  • New
 Contributor
  • 1 reply

Hi, my partner also on Id mobile sends texts but on occasions the recipients don't receive them. She is on Samsung with eSIM. Any ideas?

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 372 replies
    • February 21, 2025
    RobT wrote:

    Hi, my partner also on Id mobile sends texts but on occasions the recipients don't receive them. She is on Samsung with eSIM. Any ideas?

    Please check you SMS settings. Also can you send and receive text to and from your partner? 

    SMS settings

     

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4126 replies
    • February 24, 2025

    Hey there ​@RobT, sorry to hear that.

     

    When you go into phone settings, is the phone number showing, and showing correctly?

     

    Have you tried resetting network settings?

     

    Thanks,

    Tyler

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