Hi ​@Sonia goldsbury 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with your billing. 

Are both payment showing as leaving your bank? If so, are they both direct debits or are either of them manual payments. 

We are always happy to assist you here or you can reach out to our Facebook/X teams or Live chat service. 

Natalie 

It’s incredibly frustrating when you’re double charged and can’t get in touch with anyone to fix it. If customer support isn’t responding, try reaching out through multiple channels — email, social media, or even filing a formal complaint if needed. Keep records of the payments and any communication attempts. You deserve a proper response and resolution.

Hey there ​@bevim, we’re sorry to hear about the double charge. I’m not sure what you mean that there’s no one to get in touch with to look into it, as you’ve mentioned the numerous ways in which you can contact us.

As you’ve mentioned, we’re contactable here, via live-chat, via Facebook and Twitter/X, and also via our complaints and vulnerable customer teams, and all teams are more than happy to help when contacted.

Thanks,

Tyler