Question

Top Cashback

  • 25 February 2021
  • 3 replies
  • 18 views

I signed up to a new 24 month contract with ID via Top cashback.  Top cashback has submitted the claim to ID on several occasions using my order number and despite me paying my monthly bills, ID are saying they do not recognise the order number. I have checked the original email from ID and the order number provided is correct. 

Top cashback have asked that I contact ID direct to provide me with a different order number.

Any idea on a way to contact ID by email or telephone as there is nowhere for me to query this on the app?

 


3 replies

Userlevel 5
Badge +4

Hi @Netballkerryga 

You can contact our Live Chat | iD Mobile Network team as they will be able to look into this for you. If you have any issues, please let us know.

-Mohsin

Already tried this before posting here. It doesn't understand my query and responds about delays in deliveries. Absolutely useless to be honest. 

I need to speak to an actual person, not a robot.

If someone could please contact me please.

 

Userlevel 5
Badge +4

Hi @Netballkerryga 

We will send you a Private Message so one of our support team members can help you with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages

-Mohsin

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