Skip to main content
Solved

trade in 9 pro xl


Has anyone had confirmation or even been paid out for their trade in with Currys ? 

I know they've received it via royal mail tracking. 

Sent them an email. No reply yet. 

 

Best answer by Tom

Hi @Nindagley 

 

The promotional offer might be sent a little after the initial payment has been sent, are you still having issues with this?

 

Have you contacted the trade in team at TradeUpHelp@Currys.co.uk ?

 

Tom

View original

12 replies

  • Active Contributor
  • 6 replies
  • September 4, 2024
Nindagley wrote:

Has anyone had confirmation or even been paid out for their trade in with Currys ? 

I know they've received it via royal mail tracking. 

Sent them an email. No reply yet. 

 

Hi,

 

I'm on here wondering the same... I've had no communication from them at all.

 

Also, just want to check you filled in the extra form for the £200 trade in promotion.

 

Thanks

 

Lee


  • Author
  • Active Contributor
  • 7 replies
  • September 4, 2024

Yeah , I'd like to know if I'm getting the extra £200 as well. 

I received an email after I claimed the enhanced promo. 

Just hope they don't mess it up. 


  • Active Contributor
  • 6 replies
  • September 5, 2024

Funnily enough, I got paid the Trade in and the promotion value today.

 

My email from Currys regard the Trade In is dated 16/08 if that helps you figure out how long it might be.


  • Author
  • Active Contributor
  • 7 replies
  • September 5, 2024

That's good. Glad you've got yours. 

I've probably got a week or two then 👍


  • Author
  • Active Contributor
  • 7 replies
  • September 6, 2024

Long long was it before you got the promotion trade in payment ?

My initial trade in amount is on its way. Waiting on the £200 promotion payment. 


  • Active Contributor
  • 6 replies
  • September 6, 2024

They came through at the same time for me.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • Answer
  • September 10, 2024

Hi @Nindagley 

 

The promotional offer might be sent a little after the initial payment has been sent, are you still having issues with this?

 

Have you contacted the trade in team at TradeUpHelp@Currys.co.uk ?

 

Tom


  • Author
  • Active Contributor
  • 7 replies
  • September 10, 2024

Still not received my promotional payment. 

Emailed Currys again !!! 

Not looking very good. 


  • Active Contributor
  • 6 replies
  • September 11, 2024

Did you fill the form in? There is a separate form you have to do for it.


  • Author
  • Active Contributor
  • 7 replies
  • September 11, 2024

Yes , did that. 

Even did it again this week , just in case . 

Just sent them another email asking to prioritise this. See what they come with. 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7774 replies
  • September 11, 2024

Hi @Nindagley,

Welcome to the Community!

It can take 5 working days for the team to get back to you.

If you don’t have an update within 5 working days of emailing, please let us know.

 

Kash


  • Active Contributor
  • 6 replies
  • September 11, 2024
Nindagley wrote:

Yes , did that. 

Even did it again this week , just in case . 

Just sent them another email asking to prioritise this. See what they come with. 

Let me know if you get it twice 😂