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TRADE IN - Google Pixel 9

  • September 9, 2024
  • 6 replies
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  • VSC49
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  • 2 replies

Hello,

I have upgraded my SIM plan to purchase a Google Pixel Pro 9 XL, in this I included a phone to trade in with a value of 75£ + 200£ bonus offer. 

I purchased the plan on the 16th of August and got the phone and return package sent a couple days after. I sent my phone back before the 20 days (offer lasts up to 21 days) and tracked it on Royal Mail as well. It showed that it has been successfully delivered. 

It has now been more than 7 days since the phone got delivered and I haven't had any confirmation email or contact of any kind. I haven't got any money back from the trade in offer. I also tried contacting the trade-in help desk of Carphone/Currys but no one is writing back. 

Can someone help me with this issue and at least confirm that the phone has been received and if the money transfer is in process? 

 

Many thanks

Best answer by Kash

Hi @VSC49,

Welcome to the Community!

It can take a few days for the team to respond during busy periods.

Our trade-in service is provided by our sister company Currys.

I would advise that you drop them another email at TradeUpHelp@currys.co.uk.

 

Kash

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    6 replies

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • Answer
    • September 10, 2024

    Hi @VSC49,

    Welcome to the Community!

    It can take a few days for the team to respond during busy periods.

    Our trade-in service is provided by our sister company Currys.

    I would advise that you drop them another email at TradeUpHelp@currys.co.uk.

     

    Kash

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    V
    New
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    • VSC49
    • Author
    • New
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    • 2 replies
    • September 10, 2024

    Hello, 

     

    I have already written them two emails and they are not answering. Can someone from ID team help please?

    Thanks

    Azatar
    New
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    • Azatar
    • New
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    • 1 reply
    • September 11, 2024

    In similar boat with a Samsung  Emailed the trade up email and no response! Tracking showed its been delivered but nothing.

     

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 12, 2024

    Hi @VSC49 & @Azatar 

     

    How long ago were these emails sent?

     

    It may take the trade in team some time to respond, they aren’t a live chat service.

     

    Tom

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    V
    New
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    • VSC49
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    • New
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    • 2 replies
    • September 12, 2024

    Hello, I sent the emails last week and two days ago again. I haven't received any answer but yesterday I got the 75£ transferred to my account. I'm just waiting for the 200£ to be transferred but I have no communication from Currys/Carphone Warehouse. 

    Thanks 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3748 replies
    • September 12, 2024

    Hi there @VSC49, thank you for confirming.

     

    In that case, I’d allow further time for our trade-in team to get back to you and to release the £200.00 to yourself, as it can take some time.

     

    Thanks,

    Tyler

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    Reply.


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