I have raised this with the team for you. 

Thank you

Hey ​@Terry Martin.

Sorry to hear you’re missing your Trade-In Enhanced Promotion. What device did you purchase and what did you trade-in? Did you complete the Enhanced Trade-In Form? Thanks.

I traded in a samsung galaxy s21 fe. And upgraded to the s24 fe. I've filled the additional promo form in. I've emailed several times. I've received an email confirming I'm going to get the payment, but still waiting 5 months later

Thanks for confirming ​@Terry Martin, I’ve raised this with my team and expect to get back to you tomorrow.

Thank you

​@Terry Martin -

We've escalated it with the Trade-In team, will message again once we hear back from them! Thanks.

​@Terry Martin -

Just to let you know, the team are still investigating, I’ve seen some back and forth via email, will give you an update when I can! Thanks.

Thanks for the update

​@Terry Martin -

As a heads up, I’m still working on your case, going back and forth with the Trade-In team. Sorry it’s taking such a long time, but as promise I’ll come back with an update once I’ve got one. Thanks!

That's great. Thank you for the update 

​@Terry Martin -

All sorted! Expect the £100 Trade-In promotion to be paid within the next few days. Please let me know once you receive it!

That's great. Thank you for your help

Glad to hear ​@Terry Martin! Thanks.