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trade pack not received

H
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 Contributor

I agreed a trade in when I bought my new pixel beginning of last week but still haven't got the pack to send my old phone in. Does anyone know who I can contact to chase this or get a replacement as Royal Mail in our area are losing a lot of things

Best answer by andewhite

The online page https://www.idmobile.co.uk/trade-in advises sending an email, @Hmdalek90.

 

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    andewhite
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    • andewhite
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    • June 7, 2024

    The online page https://www.idmobile.co.uk/trade-in advises sending an email, @Hmdalek90.

     

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
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    • June 17, 2024

    Hi @Hmdalek90 

     

    I’d recommend the above from @andewhite, please email the team about this.

     

    Tom

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