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transaction number problems

  • January 13, 2025
  • 3 replies
  • 90 views
M
New
 Contributor

I can’t find my transaction number, deleted most of the relevant emails

 

Best answer by Natalie W

Hi ​@mcguinn161 

 

Thank you for getting in touch. 

 

We are sorry to hear the email containing your transaction number has been deleted. 

The quickest way to get this would be to contact our Live Chat team here. 

 

Please do let us know how you get on. 

 

Thanks, 

 

Nat 

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    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2215 replies
    • Answer
    • January 14, 2025

    Hi ​@mcguinn161 

     

    Thank you for getting in touch. 

     

    We are sorry to hear the email containing your transaction number has been deleted. 

    The quickest way to get this would be to contact our Live Chat team here. 

     

    Please do let us know how you get on. 

     

    Thanks, 

     

    Nat 

    M
    New
 Contributor
    • mcguinn161
    • Author
    • New
 Contributor
    • 1 reply
    • January 14, 2025

    Hi Nat,

    I’ve been trying to send my pac code and transaction number, however every time I keep receiving a message stating ( Request refused contact your administrator) this has been going on for a number of days, I've been trying to port over my original phone number with no success, would I be better off going into currys and seeing if they can help in store?

    kind regards.

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8193 replies
    • January 14, 2025

    Hi ​@mcguinn161,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

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