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transfering my number

  • February 24, 2025
  • 2 replies
  • 92 views
F
Community Member

Hi Kash, i’ve just joined id mobile, trying to port my number from EE, however the PAC code is repeatedly not accepted by id mobile. Is there any way you could help?

Best answer by Tyler C

Hey there ​@FreyaIsla, we hope the kind advice from ​@andewhite has been able to help, and you’ve been able to contact our live-chat.

 

If not, please ensure you’re using the transaction code that begins with a “4” on the port-in form.

 

If issues persist, please let us know.

 

Thanks,

Tyler

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • February 24, 2025

    Probably best to contact iD Mobile customer service, by using online iD Live Chat and give your PAC (from EE) to an adviser, ​@FreyaIsla. 

    The iD advisers work until 8pm on weekdays. 

    After connecting to chat, tell the 24/7 bot you’d like to “talk to a person”.

    🍀

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • February 25, 2025

    Hey there ​@FreyaIsla, we hope the kind advice from ​@andewhite has been able to help, and you’ve been able to contact our live-chat.

     

    If not, please ensure you’re using the transaction code that begins with a “4” on the port-in form.

     

    If issues persist, please let us know.

     

    Thanks,

    Tyler

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