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Transfering my number from TalkMobile to ID mobile.

  • July 19, 2025
  • 2 replies
  • 125 views
Pascale
Community Member

I want to keep my "old" number from Talk Mobile and transfer it to ID Mobile. I have just got a new ID mobile sim, I also got my PAC code from TalkMoblie. I have entered all details correctly and it will not accept to bring my old number over to ID mobile

Had tried to transfer but 24 hrs later, still hasn't done it. 

Please help. Has IDmobile got a customer service team, I can speak with? 

July 19, 2025

Hi ​@Pascale 

https://www.idmobile.co.uk/switch
 

If you submit your PAC or STAC before 5:30 pm, Monday to Friday, you should switch on the next working day between 8 am and 10 pm. If you submit your PAC after 5:30 pm or at any time over the weekend, it should switch within two working days.

iD should send you a text message to let you know once your switch is complete. If you don’t receive a text from them within the timeframes mentioned above, try restarting your phone, as this may trigger the switch to complete.


If you are still having problems then you can contact the Live Chat:-
https://www.idmobile.co.uk/help-and-support
Type ‘talk to a person’ in the dialogue box to connect to an adviser.

Hope this helps x

    2 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Pascale 

    https://www.idmobile.co.uk/switch
     

    If you submit your PAC or STAC before 5:30 pm, Monday to Friday, you should switch on the next working day between 8 am and 10 pm. If you submit your PAC after 5:30 pm or at any time over the weekend, it should switch within two working days.

    iD should send you a text message to let you know once your switch is complete. If you don’t receive a text from them within the timeframes mentioned above, try restarting your phone, as this may trigger the switch to complete.


    If you are still having problems then you can contact the Live Chat:-
    https://www.idmobile.co.uk/help-and-support
    Type ‘talk to a person’ in the dialogue box to connect to an adviser.

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 21, 2025

      Hey there ​@Pascale, we hope the kind advice from ​@Decembersangel72 has been able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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