Trying to login - Sorry, your details do not match our records. Error | iD Mobile Community
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Trying to login - Sorry, your details do not match our records. Error

  • August 6, 2024
  • 1 reply
  • 58 views

Hello

 

I’m unable to manage my ID Mobile account via the web site or the Android app.

 

I’ve ceated a login and thats sucessful. But when I try to add my mobile number/Last Name and DoB and I get the message “Sorry, your details do not match our records”.

 

THe mobile number and last name are corret. Ive tried all possible combination of my Date Of Birthe but none of them work and I cant find anyone to talk to about it….


I need to manage my account and top up my mobile date but I cannot login to do so.

 

Can someone help or give me some info on how I reach out to customer service? 

 

Thanks

This topic has been closed for replies.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 12, 2024

Hi there @helsjex, welcome to Community!

 

So we can look into this, please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler