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Turkey holiday

  • September 14, 2024
  • 4 replies
  • 130 views

I'm on holiday in Marmaris, Turkey and my phone is saying no SIM. Yet my wife's phone also id mobile has got a good signal. Taken my SIM out and cleaned it but no change. It was working fine before flying so just can't understand it

Best answer by KelvinW

It's all sorted now, I got in touch with ID mobile chat and asked for an esim. Working perfectly now 

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4 replies

Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • September 17, 2024

Hi @KelvinW, have you checked the iD Mobile app or your account online to make sure that roaming is enabled? It may also be worth checking that the phone isn’t in flight mode.

You’ll also need to be connected to the below networks, as these are our network partners over in Turkey:

-AVEA

-Turkcell

If these options don’t work, are you able to confirm if you’re using an iPhone or an android device? 

-Lauren


  • Author
  • New Contributor
  • September 18, 2024

I'm using android 


  • Author
  • New Contributor
  • Answer
  • September 19, 2024

It's all sorted now, I got in touch with ID mobile chat and asked for an esim. Working perfectly now 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2024

@KelvinW glad this is all resolved. Thanks.