Skip to main content
Solved

Two Sims!

N
New
 Contributor

I have recently joined ID Mobile (after being with my previous provider for 22 years). This has meant I’m a bit rusty with new technology and dread phone upgrades!

 

I wanted to keep my previous number and gave this information when I ordered my new iPhone. The phone arrived, I received confirmation the change to ID Mobile had been successful, everything seems to be working absolutely fine.  However, I now have 2 sims shown in the sim section (my old number with EE Plan and also my new ID plan)

 

Can anyone advise how I can get rid of the old sim? It’s rather annoying when making a call I have to choose between which sim/lline to use.

 

many thanks

nicola 

please can someone help 

Best answer by MZone

You should be able to delete the EE eSIM off your phone.

To erase your eSIM on your iPhone

  1. Go to Settings.

  2. Tap Mobile Service. Then under SIMs: 

    • If you have a single plan, tap Delete eSIM.

    • If you have multiple plans, tap the plan you want to erase. Then tap Delete Plan.

View original

    7 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 985 replies
    • Answer
    • May 3, 2025

    You should be able to delete the EE eSIM off your phone.

    To erase your eSIM on your iPhone

    1. Go to Settings.

    2. Tap Mobile Service. Then under SIMs: 

      • If you have a single plan, tap Delete eSIM.

      • If you have multiple plans, tap the plan you want to erase. Then tap Delete Plan.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    1 person likes this
    • N
      nicolaromanelli
    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 826 replies
    • May 5, 2025

    Hi ​@nicolaromanelli  sorry to hear of the trouble you have had. Has the answer from ​@MZone  helped, or do you still need assistance with this?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    1 person likes this
    • N
      nicolaromanelli
    N
    New
 Contributor

    Hi ​@MZone & ​@Siân,

    Thank you for your kind reply and suggestions.

     

    I will try this, I did see the option to delete the EE sim but was a little concerned if I did it may affect the other sim.

     

    Nicola

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 985 replies
    • May 5, 2025

    It won’t affect the other SIM whatsoever. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    1 person likes this
    • N
      nicolaromanelli
    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 826 replies
    • May 5, 2025

    Hi ​@nicolaromanelli  as ​@MZone  mentioned, this won’t affect your iD SIM.

    Please let us know how you get on.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    1 person likes this
    • N
      nicolaromanelli
    N
    New
 Contributor

    Thanks ​@MZone & ​@Siân, all sorted ✔️ 

    Siân
    1 person likes this
    • Siân
      Siân
    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 826 replies
    • May 5, 2025

    Fab! So glad to hear this ​@nicolaromanelli  and thank you to ​@MZone  too!

    If you need any further help, please do reach out again.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    N
    2 people like this
    • MZone
      MZone
    • N
      nicolaromanelli

    Reply.


    Perks banner
    Terms & Conditions