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Two Sims!

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I have recently joined ID Mobile (after being with my previous provider for 22 years). This has meant I’m a bit rusty with new technology and dread phone upgrades!

 

I wanted to keep my previous number and gave this information when I ordered my new iPhone. The phone arrived, I received confirmation the change to ID Mobile had been successful, everything seems to be working absolutely fine.  However, I now have 2 sims shown in the sim section (my old number with EE Plan and also my new ID plan)

 

Can anyone advise how I can get rid of the old sim? It’s rather annoying when making a call I have to choose between which sim/lline to use.

 

many thanks

nicola 

please can someone help 

Best answer by MZone

You should be able to delete the EE eSIM off your phone.

To erase your eSIM on your iPhone

  1. Go to Settings.

  2. Tap Mobile Service. Then under SIMs: 

    • If you have a single plan, tap Delete eSIM.

    • If you have multiple plans, tap the plan you want to erase. Then tap Delete Plan.

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    MZone
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    • May 3, 2025

    You should be able to delete the EE eSIM off your phone.

    To erase your eSIM on your iPhone

    1. Go to Settings.

    2. Tap Mobile Service. Then under SIMs: 

      • If you have a single plan, tap Delete eSIM.

      • If you have multiple plans, tap the plan you want to erase. Then tap Delete Plan.

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      nicolaromanelli
    Siân
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    • May 5, 2025

    Hi ​@nicolaromanelli  sorry to hear of the trouble you have had. Has the answer from ​@MZone  helped, or do you still need assistance with this?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      nicolaromanelli
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    Hi ​@MZone & ​@Siân,

    Thank you for your kind reply and suggestions.

     

    I will try this, I did see the option to delete the EE sim but was a little concerned if I did it may affect the other sim.

     

    Nicola

    MZone
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    • May 5, 2025

    It won’t affect the other SIM whatsoever. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      nicolaromanelli
    Siân
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    • May 5, 2025

    Hi ​@nicolaromanelli  as ​@MZone  mentioned, this won’t affect your iD SIM.

    Please let us know how you get on.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      nicolaromanelli
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    Thanks ​@MZone & ​@Siân, all sorted ✔️ 

    Siân
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      Siân
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    • May 5, 2025

    Fab! So glad to hear this ​@nicolaromanelli  and thank you to ​@MZone  too!

    If you need any further help, please do reach out again.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
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      nicolaromanelli

    Reply.


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