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txt re data usage

  • December 3, 2024
  • 3 replies
  • 17 views
K
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I keep getting txt to say I have used 80% of my data but I have only used 2.5 ?

anyone had this ?

Best answer by Karen56

Thanks Nat I have been looking at the plan incorrectly it’s my fault I’m with it now 

thanks for responding x

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    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2310 replies
    • December 3, 2024

    Hi ​@Karen56 

     

    Thanks for reaching out to us here on the community. 

     

    Can you please confirm how much data is included within your plan?

    Do you currently have a spend cap active on the account?

     

    Thanks

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
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      Karen56
    K
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    • Karen56
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    • 1 reply
    • Answer
    • December 3, 2024

    Thanks Nat I have been looking at the plan incorrectly it’s my fault I’m with it now 

    thanks for responding x

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • December 4, 2024

    Hi ​@Karen56 

     

    No worries, please let us know if you need any further assistance.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      Karen56

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