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Question

UID Missing or incorrect.


  • New
 Contributor
  • 1 reply

I am receiving “

UID Missing 
or incorrect.

message when trying to redeem Apple Arcade for 3 months. I wrote on another topic, but no response is received although I replied to their private message. Problem is not solved.. can anyone help? 

4 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1420 replies
  • June 27, 2025

Hi ​@BTY sorry you have had trouble redeeming this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 


  • New
 Contributor
  • 1 reply
  • June 27, 2025

Hi, I am having the same problem but with Apple Music. Can anyone help? 


mslade76
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 28, 2025

Hi I’m having exactly the same problem 

 

can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

 

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5144 replies
  • June 30, 2025

Hey there ​@Kenja & ​@mslade76, sorry to hear this. 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler


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