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Question

UID Missing or Incorrect - Apple music


I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

4 replies

  • New
 Contributor
  • 2 replies
  • June 20, 2025

I seem to be having the same problem. “UID Missing or incorrect.”


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4760 replies
  • June 23, 2025

Hey there ​@leeoboyle & ​@shabby_shanny, sorry to hear that. 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler


  • New
 Contributor
  • 1 reply
  • June 23, 2025

I am having the same problem


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4760 replies
  • June 24, 2025

Hey there ​@jaymeee

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler