I am not able to redeem an offer sent to me via email. The offer was Apple Music free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?
Question
UID Missing or Incorrect - Apple Music offer
Hi
We’re sorry to hear this.
Are you currently an existing Apple Music customer?
Anika
No, I’m not an Apple Music subscriber.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
Hi,
I have received the offer and I am also unable to get access - I have tried on different device - IPAD and Laptop and get the below:
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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