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UID Missing or Incorrect - Apple products offer

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  • Nmurph
  • New
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  • 1 reply

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

Best answer by Siân

Hi ​@Nmurph  and ​@MissLunatic3  sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

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      Duncanforr

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    • MissLunatic3
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    • 4 replies
    • June 16, 2025

    I have the exact same issue. I used to have a subscription but then not anymore but the link says the same as above ^

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • Answer
    • June 17, 2025

    Hi ​@Nmurph  and ​@MissLunatic3  sorry to hear this.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew Rowley
    New
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    Hi. I have the same issue as the people above

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2215 replies
    • June 19, 2025

    Hi ​@Matthew Rowley 

     

    Sorry to hear this. I have also sent you over a private message. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

     

    We’ll see you there.

     

    Natalie 

    N
    New
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    • Nmurph
    • Author
    • New
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    • 1 reply
    • June 19, 2025

    I haven’t received a response to the private message I sent in reply to the one I received, is there any update?

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    • leeoboyle
    • New
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    • 2 replies
    • June 19, 2025

    Hello, I am also having this issue when trying to take up the offer of Apple Music.

    please can you contact me also?

    Matthew Rowley
    New
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    I have now replied to your private message. Thank you

    L
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    • leeoboyle
    • New
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    • 2 replies
    • June 19, 2025

    ​@Siân this has been marked as solved but no one has responded to my query

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4170 replies
    • June 21, 2025

    Hey there ​@leeoboyle & ​@Matthew Rowley, we will respond to all private messages as soon as possible, and our response times will vary.

     

    Please keep an eye out for our responses and thank you for your continued patience.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    1
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    • 19817ame5
    • New
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    • 1 reply
    • June 22, 2025

    I’m also having the same message appear, UID missing or incorrect. Please can some help

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    • DBCooper
    • New
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    • 1 reply
    • June 23, 2025

    I have the exact same issue. The other links can be redeemed but not Apple Music. Can you please send me the correct link

    Reply.


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