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UID Missing or Incorrect - Apple products offer

Forum|Forum|1 year ago
June 16, 2025
29 replies
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I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

This topic has been closed for replies.

Best answer by Siân W

Hi @Nmurph and @MissLunatic3 sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

M

MissLunatic3

Active Contributor

I have the exact same issue. I used to have a subscription but then not anymore but the link says the same as above ^

Siân WAnswer

iD Mobile Employee

Hi @Nmurph and @MissLunatic3 sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew Rowley

New Contributor

Hi. I have the same issue as the people above

N

Natalie W

iD Mobile Employee

Hi @Matthew Rowley

Sorry to hear this. I have also sent you over a private message.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

NmurphAuthor

New Contributor

I haven’t received a response to the private message I sent in reply to the one I received, is there any update?

L

leeoboyle

New Contributor

Hello, I am also having this issue when trying to take up the offer of Apple Music.

please can you contact me also?

Matthew Rowley

New Contributor

I have now replied to your private message. Thank you

L

leeoboyle

New Contributor

@Siân this has been marked as solved but no one has responded to my query

Tyler C

iD Mobile Employee

Hey there @leeoboyle & @Matthew Rowley, we will respond to all private messages as soon as possible, and our response times will vary.

Please keep an eye out for our responses and thank you for your continued patience.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1

19817ame5

New Contributor

I’m also having the same message appear, UID missing or incorrect. Please can some help

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UID Missing or Incorrect - Apple products offer

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