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UID Missing or Incorrect - Apple products offer

Forum|Forum|1 year ago
June 16, 2025
29 replies
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I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

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Best answer by Siân W

Hi @Nmurph and @MissLunatic3 sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Show previous replies

K

kpnuts

New Contributor

I’m getting the message too

UID Missing
or incorrect.

what’s the resolution?

Tyler C

iD Mobile Employee

Hey there @JJB85, sorry to hear this.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @kpnuts, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Algernon

New Contributor

I have the above problem in common with others, can you assist with the solution please

Tyler C

iD Mobile Employee

Hi there @Algernon, I’ve dropped you a PM now.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Andrew42

New Contributor

Doesn’t work for me either

Kash M

iD Mobile Employee

Hi @Andrew42,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kashif

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

dawgstar

Same issue for me, links don't work, "UID missing or incorrect link" message keeps appearing.

Kash M

iD Mobile Employee

HI @dawgstar,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.