I have the exact same issue. I used to have a subscription but then not anymore but the link says the same as above ^

Hi. I have the same issue as the people above

Hi ​@Matthew Rowley 

Sorry to hear this. I have also sent you over a private message. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie 

I haven’t received a response to the private message I sent in reply to the one I received, is there any update?

Hello, I am also having this issue when trying to take up the offer of Apple Music.

please can you contact me also?

I have now replied to your private message. Thank you

​@Siân this has been marked as solved but no one has responded to my query

Hey there ​@leeoboyle & ​@Matthew Rowley, we will respond to all private messages as soon as possible, and our response times will vary.

Please keep an eye out for our responses and thank you for your continued patience.

Thanks,

Tyler

I’m also having the same message appear, UID missing or incorrect. Please can some help

I have the exact same issue. The other links can be redeemed but not Apple Music. Can you please send me the correct link

Hey there ​@19817ame5 & ​@DBCooper, 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

I have the same problem with the same error message when trying to redeem through the link i was emailed.

Hi ​@eptesicus 

We are sorry to hear this. 

Can you please confirm the error message you are receiving?

Natalie 

As I said in my post, the same one the OP got, and the same one that seemingly everyone gets with these links you send out “UID Missing or Incorrect”

I have the same problem using the 3 months arcade offer link. I get the “UID Missing or incorrect” error

could you please help, and provide a working link?

Don’t understand how they haven’t fixed this for everyone, when it is clearly a problem/a mistake their end as seemingly no one’s links work. Companies will pester and crave your reviews and feedback, and then consistently not fix things or make mistakes like this.

Same issue with me for Apple Music

Hey there ​@eptesicus, ​@kingjubba & ​@Stewart Squire, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hi. I have the same issue with Apple Music. Can you private message me please. 

I’m getting the message too  

UID Missing 
or incorrect.

what’s the resolution?

Hey there ​@JJB85, sorry to hear this. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hey there ​@kpnuts, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

I have the above problem in common with others, can you assist with the solution please 

Hi there ​@Algernon, I’ve dropped you a PM now.

Thanks,

Tyler