I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?
UID Missing or Incorrect - Apple products offer
Best answer by Siân W
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Reply
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with FacebookPlease enter your email address. If it matches our records, we'll send you instructions to reset your password.