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Unable to access app or online ID mobile account

  • 26 July 2024
  • 4 replies
  • 68 views

Since the app upgrade neither myself or my husband can get on the app. It keeps saying our details are incorrect when we put them in. This is extremely frustating as use the app quite a lot.

@Maxine63 - I’ve sent you a Private Message. Thanks.


Unable to access ID mobile app account.


Hey there @mattH, thank you for reaching out.

 

What error do you get when trying to login please?

 

Thanks,

Tyler


Thanks all sorted now!


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