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unable to call a landline number

  • January 15, 2025
  • 4 replies
  • 77 views

Hi,

I am unable to call a specific landline number. The number is still active, can be called from other mobiles and I can receive calls from the landline too.

Please can you assist? 
 

Thank you,

Elisa

4 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • January 15, 2025

Hi ​@Elisa B,

Welcome to the Community!

Do you get any error messages when calling the number?

It may be worth contacting our Live Chat Team and they can raise a ticket for it to be checked.

 

Kash


  • Author
  • New
 Contributor
  • 1 reply
  • January 15, 2025

Hi Kash,

I have used the live chat and followed the advice on 3G but it still isn’t working. There is no option to raise a ticket. What steps do I need to follow?

Thank you,

Elisa


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 16, 2025

Hi there ​@Elisa B 

 

If you go back onto their live chat and then after filling out the required fields if you then type talk to person this will put you in contact with a human and from there they should be able to raise a ticket to get this landline number calling issue looked into 🤞


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • January 16, 2025

Hey there ​@Elisa B, as confirmed by ​@Daz_S, if you ask to speak to an agent, you should get through to one.

 

Please let us know if you have any further issues in doing so.

 

Thanks,

Tyler