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Unable to contact ID mobile to help with reinstating my Contacts


Chris Taitt
Community Member

I lost my Contacts when i had to reset my phone. Can ID mobile help to reinstate it?

 

Best answer by Rory C

Hey @Chris Taitt, if the contacts are stored on your iCloud, then it should just be a case of logging in to your iCloud account and downloading them.

Otherwise, you may be able to sync them via iTunes by plugging your phone into your laptop.

 

Thank you,

Rory

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12550 replies
  • July 1, 2022

I don’t think so @Chris Taitt.

If you’re using an Android phone, they might be in a Google backup for your phone.

If you’ve got an iPhone, they might be stored in iCloud (in Contacts).

Do a Google search for “how to restore phone contacts”, although this will only help if you backed them up before.

 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • Answer
  • July 1, 2022

Hey @Chris Taitt, if the contacts are stored on your iCloud, then it should just be a case of logging in to your iCloud account and downloading them.

Otherwise, you may be able to sync them via iTunes by plugging your phone into your laptop.

 

Thank you,

Rory