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unable to do anything

  • June 26, 2025
  • 1 reply
  • 18 views
S
Community Member

I have been trying to switch my number from Lebara to iD Mobile. My switch was due to happen 26/06 and is taking a long time but now I can’t access the APP or find out my usage etc as it says my account in not active. I can’t call 7777 again it’s says my account is not active and I can’t receive any verification codes.I try to live chat it just cuts me off and I can no longer use my Lebara as it’s been disconnected. Please help.

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 27, 2025

    Hi ​@Snorthern  I am very sorry to hear this. This isn’t a great start to your time with iD.

    Do you have an eSIM or physical SIM? Have you tried a reboot of your handset with your iD SIM in? 

    Can you please let us know if you are still experiencing issues with this? Thanks.

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