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unable to locate transaction ID to switch old phone number

  • April 18, 2025
  • 4 replies
  • 118 views
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New Contributor

Hello, I'm trying to transfer my old number to the new device, however I'm unable to locate the transaction number that I require. I have my PAC code and both phone numbers but as the phone was purchased from a 3rd party supplier I can't find the necessary number. I've checked all of the MyID emails I've received also but nothing on there works. 

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@BrettW   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    4 replies

    MZone
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    • MZone
    • Platinum 
Contributor
    • Answer
    • April 18, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@BrettW   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      • BrettW
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      • New Contributor
      • April 18, 2025

      Thanks MZone, appreciate your quick reply! :)

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • April 18, 2025

        We’re glad that the kind advice from ​@MZone has been able to help ​@BrettW :)

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • April 18, 2025

        Hey there ​@BrettW, we hope the kind advice from ​@MZone has been able to help.

         

        Please let us know if any further questions.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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