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unable to log in

  • 5 September 2024
  • 2 replies
  • 98 views

Michal82
New
 Contributor

Hi, I am unable to access the ID mobile app as I get a ‘sorry your details do not match our records… i am sure that the details I enter are correct. Yesterday I managed to log into it but when l logged out I was unable to log back in. Can anyone help? thank you

Best answer by WelshPaul

Speak to a live chat agent. They are the only ones who can help you regain access to your online account.

https://idmobile.co.uk/live-chat

 

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2 replies

WelshPaul
Platinum 
Contributor
  • Platinum 
Contributor
  • 2452 replies
  • Answer
  • September 5, 2024

Speak to a live chat agent. They are the only ones who can help you regain access to your online account.

https://idmobile.co.uk/live-chat

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 9, 2024

Hi @Michal82 

 

Sorry to hear this, have you been able to contact live chat as suggested above by @WelshPaul?

 

If not, please let us know so we can get in touch and take a look.

 

Tom


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