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Unable to login into ID mobile app

  • December 3, 2024
  • 2 replies
  • 41 views

I am unable to login to my ID  mobile app as it says information is not correct . My all payment is completed and now I want to switch  my plan. Can you please guide what are the ways as I tried live chat option but its not working.

Best answer by Daz_S

Does this help ​@Sadia Ahmed 

 

Or maybe even this

 

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2 replies

Daz_S
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  • December 3, 2024

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • December 5, 2024

Hi ​@Sadia Ahmed 

I’m sorry to hear this, have you registered/logged into the app before?​

We’d recommend trying the above from ​@Daz_S.​

Tom​