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unable to make any phone calls

  • January 15, 2025
  • 3 replies
  • 68 views
D
Active Contributor

unable to make any calls to 07 02 01 numbers it keeps telling me i reach my cap limit this is a brand-new Sim card. I have not made any calls since receiving it. Can you help? I can’t even phone other ID mobile numbers never have since I’ve never  got this SIM card

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4241 replies
    • January 25, 2025

    Hey there ​@Donna114.dw, we’re sorry to har this.

     

    So are you having issues with all calls, no matter what please?

     

    What is your bill cap set to?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    Active Contributor
    • Donna114.dw
    • Author
    • Active Contributor
    • 5 replies
    • January 25, 2025
    Tyler wrote:

    Hey there ​@Donna114.dw, we’re sorry to har this.

     

    So are you having issues with all calls, no matter what please?

     

    What is your bill cap set to?

     

    Thanks,

    Tyler

    The same as my partner £0 he has no problem with his 

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8193 replies
    • January 27, 2025

    Hi ​@Donna114.dw,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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