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unable to make calls

Kirsty Hodgson
Community Member

My bill is paid but unable to make calls

Best answer by andewhite

Kirsty Hodgson wrote:

My bill is paid but unable to make calls

Unfortunately @Kirsty Hodgson, it can sometimes take up to 24-hours for late payment to be processed by iD billing system, and before your iD account is re-enabled.

 

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    3 replies

    M
    Helpful
 Contributor
    • MalcK
    • Helpful
 Contributor
    • 39 replies
    • May 31, 2024

    Contact iD Mobile directly via Facebook Messenger or their Live Chat in the iD Mobile app. 

    I've found Messenger OK, they get back to you in reasonable time.

    Good Luck

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12197 replies
    • Answer
    • May 31, 2024
    Kirsty Hodgson wrote:

    My bill is paid but unable to make calls

    Unfortunately @Kirsty Hodgson, it can sometimes take up to 24-hours for late payment to be processed by iD billing system, and before your iD account is re-enabled.

     

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8192 replies
    • June 5, 2024

    Hi @Kirsty Hodgson,

    Welcome to the Community!
    Just checking if your services are now working?

    If you are still having issues, we can send you a PM to check it out.

     

    Kash

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