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unable to make calls


Maz Vivas
Community Member

Cannot make or receive calls 

Best answer by Matthew T

@Maz Vivas -

These steps should help. Thanks.

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Matthew T
iD Mobile Employee
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  • Answer
  • October 9, 2024

Geluk
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  • October 9, 2024

Sue Bodill Harris
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Since switching to id mobile I can’t make calls, the day I was switched I could make calls but since I ported my number over I am now unable to make calls, please help 🤞


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  • iD Mobile Employee
  • 505 replies
  • December 8, 2024

Hello ​@Sue Bodill Harris 

 

Thanks for getting in touch with us here on the community. 

 

We are very sorry to hear you are experiencing this issue.

Can you please confirm which handset you are using and what date the number was ported?

 

Nat 


Levon
Active Contributor
  • Active Contributor
  • 17 replies
  • December 8, 2024

emergency calls only and this was 2 days before the storm here in Uk, what’s going on ?


  • New
 Contributor
  • 3 replies
  • December 8, 2024

Post to the switching to id mobile, I got a confirmation and then I have re-start wd my device. However I  unable make or recieve any calls. There is no clarity or guidence on How to validate the porting and whom to reach if there is a problem. Can anyone please help as its been 2 days I have no calls coming in and unable to make. 

 

Surprisingly the data is fine. 

 

My phone is 5G enabled but I did only set to use 4G. Also enabled voLTE. Still not working. 

 

Thanks in advance. 


Tyler
iD Mobile Employee
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  • December 9, 2024

Hey there ​@Levon, what’s the full postcode you’re having issues in, and what phone do you have please?

 

Thanks,

Tyler


Tyler
iD Mobile Employee
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  • December 9, 2024

Hey there ​@mallesh_kota, is the issue only with calls please?

 

When you go into phone settings, is your phone number showing correctly?

 

What phone do you have, and what’s your full postcode?

 

Thanks,

Tyler


Levon
Active Contributor
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  • 17 replies
  • December 9, 2024

Hi Tyler

I reside at PR9 Southport near the coast.

I went in to settings and have connected via wi-fi using my talktalk internet.

This enables me to make calls but is there a mast down in my area ?

kind regards, Mark


Levon
Active Contributor
  • Active Contributor
  • 17 replies
  • December 9, 2024

Hi Tyler

It is a samsung galaxy purchased from Curry’s in Southport.

My postcode is PR8 6PY but I am staying just a few miles away at PR9 9XT.

kind regards, Mark


Levon
Active Contributor
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  • December 9, 2024

Hi Tyler

I forgot to ask.

If I now need wi-fi via talk talk to make calls from home then do I need iD Mobile ?

kind regards, Mark


  • New
 Contributor
  • 3 replies
  • December 9, 2024

My post code is: SE12 0QE

yes, on my phone the simcard number is set

can send and recieve messages and data.
but no calls.

just tried on my wife’s device it works but i have no luxury to move to other device unfortunately.

 


Tyler
iD Mobile Employee
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  • December 9, 2024

Hey there ​@Levon, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

Which Samsung Galaxy is it you’re using please?

 

Thanks,

Tyler


Tyler
iD Mobile Employee
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  • December 9, 2024

Hey there ​@mallesh_kota, what phone do you have please?

 

Thanks,

Tyler


Levon
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  • December 9, 2024

Hi Tyler

Thanks for the update.

I am using a Samsung Galaxy AO5s

many thanks, Mark


Sue Bodill Harris
New
 Contributor
Natalie W wrote:

Hello ​@Sue Bodill Harris 

 

Thanks for getting in touch with us here on the community. 

 

We are very sorry to hear you are experiencing this issue.

Can you please confirm which handset you are using and what date the number was ported?

 

Nat 

Hi Nat my number was ported on the 4/12 I’ve since been to curry’s to get a new sim as she checked my phone and it wasn’t working had the new sim activated yesterday 9/12 and I’m still unable to make or receive calls and texts, I have an iPhone 14

ivr checked the signal for this area NG10 and it says the signal for 4G is excellent 

hope you can help, or I’m thinking of cancelling this contract and going back to my old phone and EE

 

 


Sue Bodill Harris
New
 Contributor
Natalie W wrote:

Hello ​@Sue Bodill Harris 

 

Thanks for getting in touch with us here on the community. 

 

We are very sorry to hear you are experiencing this issue.

Can you please confirm which handset you are using and what date the number was ported?

 

Nat 

 


  • New
 Contributor
  • 1 reply
  • December 10, 2024

Same problem as others, number ported yesterday and can receive and send messages, can make outgoing calls, but incoming calls still go to old phone/network, tried resetting both phones and other options, was told by live chat that it would resolve itself by yesterday evening but still getting incoming calls to old network instead of this one. Did anyone have success fixing this?


Tom
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  • December 10, 2024

Hi ​@Levon 

 

Okay, is the issue just calls? How are texts and data?

 

Is the issue everywhere or just these areas?

 

Tom


Tom
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  • December 10, 2024

Hi ​@Sue Bodill Harris 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Tom
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  • December 10, 2024

Hi ​@aggiebmx 

 

Sorry to hear this, if the issue is just incoming calls, it may be worth trying the following;

 

 

Please also ensure to remove/delete any old network SIM cards you do not wish to use.

 

Tom


Levon
Active Contributor
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  • December 10, 2024

Hi Tom

The issue is with 4G.

It works in Southport town centre and cuts off as soon I arrive at my home less than 2 miles away PR9 9XT.


Levon
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  • 17 replies
  • December 10, 2024

Tom, it’s all call in/ out, texts and data.


Daz_S
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  • December 10, 2024
Levon wrote:

If I now need wi-fi via talk talk to make calls from home then do I need iD Mobile ?

 

 

Yes Mark (​@Levon), we need a working mobile service to use WiFi calling. It still uses you mobile number and uses your call allowance too, even if you use WiFi.

In simple terms rather than the call going via the phone masts it directs the call via the broadband.


Levon
Active Contributor
  • Active Contributor
  • 17 replies
  • December 10, 2024

Thanks Daz. The problem I have is that 4G is temporarily not working in my area, according to ID Mobile but I don’t know how long it will take to repair. The problem started a few days before the big storm and there is no information on the worldwide web to help. The website checker recommended by ID Mobile just says ‘’ we are having issue etc etc’’ but gives no time frame.