Unable to make or receive calls after porting old number

Hi @gmercer1 

We’d recommend allowing through to 10pm on the date of switching for everything to fully complete, are you still having issues?

Are you on an iPhone or Android?

How are texts and data?

Tom

I’m having this same issue, I received an email this morning to say it was all completed but I’m still not able to receive calls or texts but I am able to call and text out. I moved from iPhone to android and disabled iMessage and FaceTime before I moved to new phone 

Just hold tight until end of day sometime you get lucky everything work mid morning on your connect date, other by end of the day or even the follow day. 

Hello ​@jackreynolds95 

Thank you for getting in touch. 

We are very sorry to hear of the issues you have experienced. 

Changes to the service can take up to 24 hours to fully complete so with that being said, have you seen any changes/improvements since posting? 

Please do let us know and we would be happy to assist further. 

Thanks, 

Nat 

Hi, no change. I've had a replacement sim card now and still not able to receive calls or texts. Updated all my settings with the number that was ported. Been through troubleshooting numerous times with the live agents too. The port was completed on 11/02 at 6pm according to ID

Hey there ​@jackreynolds95, sorry to hear that.

Have you now tried restarting the phone and resetting network settings?

If still having issues, we can send a PM to investigate further if you’d prefer?

Thanks,

Tyler

Hi, 

Ive been doing that periodically since Tuesday evening and it's still not working. Technical team is currently investigating but I don't have much hope unfortunately. 

Hey there ​@jackreynolds95, we’re sorry to hear that.

If our technical team are investigating this further, we hope they can resolve this ASAP for you.

Thanks,

Tyler

Well the issue is still persisting and there have been no updates from your technical team. Over 3 weeks with only partial service, this is by far the worst phone company ive ever been with.

Hi ​@jackreynolds95,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash