I have had repeatedly been getting problems with direct debit not been taken and account going in red for months. Latest one app said direct debit set up but I checked bank and no direct debit. So contacted chat told everything fine repeated told them something was wrong. They said everything fine and disconnected chat surprise surprise next day direct debit failed to be taken mainly beceause it was never set up by id with bank. Day one tried to pay online got opps message next day everthing fine no red balance. then day three in red and direct debit details had disappeared one is one day app says everything OK then next day email saying account in red. What is going on
Try and pay on app again and get opps message and payment won't go to next stage. Direct debit has vanished. I cannot use the 777 method as sim is used in a router and the only other phone is mobile on different id account. This is driving me crazy all I want to do is pay!!!!.
Before this latest error I contacted chat told everything is fine guess what it want. I have even resorted to changing direct debit to another bank. When last payment failed All I want to do is pay. I cannot use online account as it keep rejecting my details saying they dont match. Im sorry but your it systems really need sorting out.
Interesting enough this all started to do wrong on day when all Microsoft security update went wrong
