I’m located in Gateshead Tyne and Wear. Since January 2025 my (iPhone 13 Pro ) mobile phone loses the ability to receive or make calls using ID Mobile’s service on both 4G and WiFi calling when at home or out and about . It works fine for making and receiving calls using WhatsApp, so clearly my phone has got a data connection to the internet.
When this happens, I generally try turning the phone off and back on, but this doesn’t seem to resolve anything.
It seems to me that the issue may be with ID Mobile’s infrastructure not being able to give me a “channel” through which to make or receive calls with a worryingly high frequency.
It’s starting to make ID Mobile untenable as a service for me. I’ve missed a number of urgent calls recently from family members and clients who say that my phone just rings and I don’t answer. It doesn’t even go into voicemail most of the time it seems.
