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Question

Unable to purchase phone online

A
New
 Contributor

Hi

I’m trying to purchase a phone online and get the following error when going to pay:

Error

An unexpected error occurred.

Oops, something has gone wrong, please go back to the previous page and try again. If you continue to get this message, get in touch with us via our contact us page.

 

Is there anything I can do to avoid this?

Thanks

    5 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • April 28, 2025

    Hi ​@AYoung79 

     

    Thank you for reaching out to us here on the community. 

     

    We are very sorry to hear you are experiencing issues when attempting to purchase a handset online.

    Can you please try placing the order via another browser or device to see if you still experience an issue?

     

    Thanks, 

     

    Natalie 

    A
    New
 Contributor
    • AYoung79
    • Author
    • New
 Contributor
    • 2 replies
    • April 28, 2025

    Hi. 

    I've tried via my phone and on my laptop and I'm having the same issue. 

    A
    New
 Contributor
    • AYoung79
    • Author
    • New
 Contributor
    • 2 replies
    • April 28, 2025

    I was hoping to purchase today before the deal I have seen is removed

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1003 replies
    • April 28, 2025

    ​@AYoung79 Please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • April 28, 2025

    Hi ​@AYoung79 

     

    Thank you for trying and letting us know.

    As this is time sensitive, I would recommend calling the sales team on 0207 139 1397 to discuss taking on the offer. 

    We apologise for the issues on the site and for any inconvenience. 

     

    Thanks, 

     

    Natalie 

     

     

    Reply.


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