This has been a long week trying to sort my porting over. It has taken a week for ID to try and sort it out. I finally received an email from my previous provider O2 that my number is being disconnected so i assumed that finally the porting took place. I have checked and i can use data and i can make calls with the correct ported number showing but i cannot receive any calls. The chat function has been absolutely useless and i have logged a complaint but they won’t be able to call me anyway since i cannot receive any calls. I have tried switching the phone on and off, have checked the esim number etc and all seems fine. To complicate things i am currently abroad so i am hoping that the calls issue is because of that. I know that porting while abroad is not ideal but i wasn't expecting ID to take a week for it to happen. Any advice as to how to proceed? Do i wait to reconnect to the uk network tonight and see what happens?
unable to receive calls and texts after switchover
Hi
"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified."
If this does not enable you to make calls, please send us a private message via the following link; https://community.idmobile.co.uk/inbox/overview and we’ll take it from there.
~Marquerita
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
