This has been a long week trying to sort my porting over. It has taken a week for ID to try and sort it out. I finally received an email from my previous provider O2 that my number is being disconnected so i assumed that finally the porting took place. I have checked and i can use data and i can make calls with the correct ported number showing but i cannot receive any calls. The chat function has been absolutely useless and i have logged a complaint but they won’t be able to call me anyway since i cannot receive any calls. I have tried switching the phone on and off, have checked the esim number etc and all seems fine. To complicate things i am currently abroad so i am hoping that the calls issue is because of that. I know that porting while abroad is not ideal but i wasn't expecting ID to take a week for it to happen. Any advice as to how to proceed? Do i wait to reconnect to the uk network tonight and see what happens?
unable to receive calls and texts after switchover
Hi
"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified."
If this does not enable you to make calls, please send us a private message via the following link; https://community.idmobile.co.uk/inbox/overview and we’ll take it from there.
~Marquerita
My number was scheduled to be ported yesterday. I had a disconnection noticed from O2 (previous provider), however, was informed by ID that I would receive confirmation of completion at their end. I received that this morning and informed that I would be compensated for the delay. In settings the number has been ported. I can receive calls but I can’t make them? I have followed every instruction to try and rectify but cannot see anything in settings which may be causing the issue?
+15Hi
I'm really sorry to hear you're experiencing issues with your services and that your number transfer was delayed. Please try the steps below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the new SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
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