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Unable to receive calls from networks other than iD since PAC number change

  • 31 August 2019
  • 2 replies
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Userlevel 1
I can receive calls and texts from iD accounts but not any other networks - including landline. I am a new customer to iD and it's not looking too good as my mobile is now useless. Any ideas?
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Best answer by Mohammed 2 September 2019, 17:46

Hello @RobertoG,

Try restarting the device. If this doesn't work, you'll need to get in touch with us via communitysupport@idmobile.co.uk
We'll be able to raise a ticket to our Technical Team to investigate further as it's possible the port has only partially completed.

There's not much more general advice I can suggest trying from this platform.

Mohammed
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2 replies

Userlevel 6
Badge +6
Hello @RobertoG,

Try restarting the device. If this doesn't work, you'll need to get in touch with us via communitysupport@idmobile.co.uk
We'll be able to raise a ticket to our Technical Team to investigate further as it's possible the port has only partially completed.

There's not much more general advice I can suggest trying from this platform.

Mohammed
Userlevel 2
Email: communitysupport@idmobile.co.uk
They could help you.

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