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Unable to receive phone calls from certain people

  • December 11, 2024
  • 1 reply
  • 43 views

  • New
 Contributor
  • 1 reply

Can anyone help me please?  I recently moved from O2 to ID and I can receive calls from most of my family but when my wife or son try to call me it just goes straight to my ID voicemail and then I get a text message to say I have a missed call.  However, when it goes to voicemail the message my wife receives when she is trying to call me says welcome to the O2 voicemail messaging service.

 

Is this a problem for ID mobile when it has not transferred everything over or is it something on mine or their phones.  All numbers are +44 and the Volte is turned on.

 

Any help appreciated.

Thanks

Barry

1 reply

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  • iD Mobile Employee
  • 2079 replies
  • December 11, 2024

Hi ​@bazmag 

 

Welcome and thanks for getting in touch. 

 

We are sorry to hear you are experiencing this issue. 

Can you please confirm what date the port was completed?

 

Thanks, 

 

Nat